SaaS Subscription Agreement

Last updated: 9 August 2026

This SaaS Subscription Agreement ("Agreement") is between Baseflare Solutions Ltd ("Provider"), a company registered in England and Wales, and the customer agreeing to these terms ("Customer").

1. Services

  • Provider will make its software-as-a-service product CasePilot ("Services") available to Customer over the internet.
  • Provider will provide access credentials and reasonable support to use the Services.

2. Subscription & Payment

  • Customer subscribes to the Services on a monthly basis.
  • Fees are charged in advance each month to the payment method provided.
  • All fees are non-refundable except as required by law.
  • Provider may update fees with 30 days' notice.

3. Customer Responsibilities

  • Use the Services only for lawful business purposes.
  • Keep login credentials confidential.
  • Not resell, sublicense, or reverse engineer the Services.

4. Data & Privacy

4.1 Ownership & Roles

  • Customer retains all rights, title, and interest in its data ("Customer Data").
  • The parties acknowledge that Customer is the Data Controller and Provider is the Data Processor under applicable data protection laws, including the UK GDPR.
  • The Provider maintains its ICO registration (ZC094962) due to the nature of the data being processed.

4.2 Processing & Purpose

  • Provider will process Customer Data only as necessary to provide the Services and in accordance with Customer's instructions.
  • Provider will not use Customer Data for any other purpose, including marketing, without Customer's consent.

4.3 Security Measures

  • Provider shall implement appropriate technical and organisational measures to protect Customer Data against unauthorised access, loss, destruction, or damage.
  • Such measures will be regularly reviewed and updated as appropriate.

4.4 Data Subject Rights

  • Provider shall assist Customer in responding to data subject requests under applicable law, including requests for access, correction, deletion, or portability.

4.5 Breach Notification

  • Provider shall notify Customer without undue delay upon becoming aware of any Personal Data breach affecting Customer Data.

4.6 Subprocessors

  • Provider may engage subprocessors only with Customer's prior consent and will ensure that subprocessors are bound by obligations no less protective than this Agreement.

4.7 Retention & Deletion

  • Upon termination of the Agreement, Provider shall, at Customer's choice, return or securely delete all Customer Data, unless retention is required by law.

4.8 Compliance

  • Provider shall comply with applicable data protection laws, including UK GDPR where relevant.

5. Availability & Support

  • Provider will use reasonable efforts to keep Services available at least 99% of the time, excluding planned maintenance or events beyond Provider's control.
  • Support is available via hello@baseflare.co.uk during normal business hours.

6. Term & Termination

  • This Agreement starts on the subscription date and continues month-to-month.
  • Either party may terminate at the end of any subscription month.
  • Provider may suspend or terminate immediately if Customer violates this Agreement.
  • Upon termination, Customer's access ends but Customer may export its data within 30 days.

7. Warranties & Disclaimers

  • Provider will deliver the Services as described.
  • Except as expressly stated, the Services are provided "as is" without warranties of merchantability or fitness for a particular purpose.

8. Limitation of Liability

  • Provider's total liability under this Agreement shall not exceed the total fees paid by Customer in the 12 months preceding the event giving rise to the claim.
  • Provider is not liable for any indirect, special, or consequential loss, including loss of profits, revenue, business, or anticipated savings.
  • Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.

9. General

  • This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
  • This is the entire agreement between the parties regarding the Services.
  • By subscribing to the Services, Customer agrees to these terms.